We hope you and your families are safe and healthy. We recognize that over the next several weeks issues will pop up with rental units and the Facilities team is prepared to manage work orders. While our Facilities team is open and functioning, it is not business as usual. Their health and safety is important to us and, therefore, the Real Estate Office and Facilities would like to establish a protocol for work orders.
Prior to work taking place, we will contact you to establish the health of those living in the unit. We will ask if there is anyone not feeling well or anyone self-isolating or under quarantine. In such conditions, Facilities may need to schedule the work to take place at a later time. If it is an emergency, then Facilities has safety measures that the staff are responsible for taking prior to entering the unit.
Please contact me via email or phone at 413.652.1513 with any questions or emergency work requests. I will remain available to you as needed, so please don’t hesitate to contact me. If you have an emergency and are unable to reach me, please contact Campus Safety & Security at 413.597.4444.
If you have a repair or maintenance issue that needs to be addressed, Facilities has an online web request form so you can submit your own work request. Below is the link to the instructions page. There is also a link on the Real Estate web site under Important Links. The login and password are both realest (lower case) and not your Novell or email login.
I would suggest reading through the instructions as you may find answers to the questions you have. Please be sure to include which apartment you are in, a detailed description of your issue, and dates and times that would work for you when the shops can enter your unit.
For emergency repairs during regular business hours, please contact the Real Estate Office at 597-2195 or Facilities at 597-2486. For emergency repairs after hours, weekends, and holidays, call Campus Safety and Security at 597-4444.