Update for Residential Housing Residents: New Protocols

We hope you and your families are safe and healthy.  We recognize that over the next several weeks issues will pop up with rental units and the Facilities team is prepared to manage work orders.  While our Facilities team is open and functioning, it is not business as usual.  Their health and safety is important to us and, therefore, the Real Estate Office and Facilities would like to establish a protocol for work orders.

Prior to work taking place, we will contact you to establish the health of those living in the unit.  We will ask if there is anyone not feeling well or anyone self-isolating or under quarantine.  In such conditions, Facilities may need to schedule the work to take place at a later time.  If it is an emergency, then Facilities has safety measures that the staff are responsible for taking prior to entering the unit.

Please contact me via email or phone at 413.652.1513 with any questions or emergency work requests. I will remain available to you as needed, so please don’t hesitate to contact me.  If you have an emergency and are unable to reach me, please contact Campus Safety & Security at 413.597.4444.